POLICIES

At ABC Pediatrics, our goal is to be as accessible to our patients as possible. Below are several policies that we have created to help protect your relationship with ABC Pediatrics and provide guidelines for sensitive interactions.

 

Prescription Refills

Please call us during normal business hours and allow 24 hours for routine refills. You can help make the refill process more efficient by providing us with the full name of your medication(s), the dosage and frequency, and the name/phone number of your pharmacy. At times, your pediatrician may need to see you in the office before refilling your medication.

 

Payment Policy

Controlling medical costs is a concern for all of us. We will make every effort to keep costs down, while maintaining the highest, appropriate standards of medical care and service. To help ensure that payment administration is done efficiently, please note the following:

 

At the time of service, we expect our patients to pay any co-payment obligations required by their health insurance plan.  If we do not participate with your insurance carrier, full payment is expected at the time of service. To help make insurance reimbursement as easy for you as possible, the receipt that we provide you will contain all of the information that your insurance company needs.  We accept multiple modes of payment, including MasterCard and Visa (including HSA accounts), checks and cash.  For your convenience, all billing inquiries can be directed to (616) 458-3677 between 9am-5pm Monday through Friday.

 

No Show / Short-Notice Cancellation Policy

The physicians at ABC Pediatrics understand that a patient may, on occasion, miss their appointment time due to unforeseen circumstances.  However, patients who chronically no show, cancel or reschedule appointments less than 24 hours prior to their appointment time will be charged a nominal fee.  If any member of a family no show/late cancels a total of three or more times combined in a 24 month period, the family may be discharged from the practice.  Please help us to serve you better by keeping your appointments!